Cancellation Policy
Last updated: January 2025
Cancellation by Client
We understand that circumstances may change. If you need to cancel your wedding or event, the following refund policy applies:
| Notice Period | Refund |
|---|---|
| More than 6 months before event | 80% refund |
| 3-6 months before event | 50% refund |
| 1-3 months before event | 25% refund |
| Less than 1 month before event | No refund |
Postponement
If you wish to postpone your event rather than cancel:
- One postponement is allowed without additional fees (subject to availability)
- Postponement must be to a date within 12 months of the original date
- Price adjustments may apply based on the new date and any changes in service costs
Force Majeure
In case of cancellation due to circumstances beyond either party's control (natural disasters, government restrictions, pandemic, etc.), we will work with you to either reschedule or provide a fair refund minus any non-recoverable costs already incurred.
Refund Process
- All cancellation requests must be submitted in writing via email
- Refunds will be processed within 30 business days of approval
- Refunds will be made to the original payment method
Contact Us
For cancellation requests or questions, please contact us.